VIKING improves the customer experience
Esbjerg, Denmark, 1 October 2025
From 1 October, VIKING is reorganising to serve customers better. The change is part of our BP28 strategy and will give our customers a more streamlined experience, with one point of contact for all enquiries.
As the world’s leading safety equipment and services supplier, VIKING works with customers across the Commercial Shipping, Cruise & Ferry, Oil & Gas, Defence, and Wind & Aviation segments.
In the past, VIKING was organised around countries and regions. However, this meant many of our customers had multiple touchpoints, depending on their location and the equipment or service required.
Our customers increasingly demand streamlined safety solutions and easy compliance. We’re now reorganising around customer segments to make this possible. The change will make it easier for customers to do business with us – with one point of contact for all enquiries.
Increased customer focus
The new organisation came into effect on 1 October 2025.
- VIKING is now organised around five customer segments: Commercial Shipping, Cruise & Ferry, Oil & Gas, Defence, and Wind & Aviation.
- Service is now a global function, ensuring our customers experience the same consistency and quality service worldwide.
The change strengthens our customer focus, giving our customers access to more segment-specific expertise, products, and service. At the same time, it will simplify our internal processes so we can work more effectively with both global and local customers in different regions – supporting our BP28 growth strategy.
The same high quality
VIKING remains your trusted safety partner — combining global scale with local presence. We continue to put our customers at the centre of all we do, and work with the same commitment, reliability, and dedication to excellence.
YOUR SAFETY IS SAFE WITH US
More information: Malte V. Eggers, Corporate Communications Manager, tel. +45 2097 5809